SERVICES – AFTER SALES ASSISTANCE & SUPPORT.

CARE – PLEASE DON’T LEAVE YOUR UMBRELLAS UNATTENTED, ESPECIALLY IN WINDY CONDITIONS.

Please never leave your umbrella open unattended in windy conditions. If in any doubt please close and secure the umbrella with the ties provided on the canvas top. Caution should always be taken to prevent the umbrella blowing over.

Please only use correct weighted base for your size of umbrella. If in any doubt please refer to the accessories section for guidance.  The setting knob provided on the base must be tightened to secure the umbrella.

Please check all strut fixing bolts (Fittings) once a month and tighten if necessary. Please Note: Open height of umbrella rim is 2.05m.

CLEANING INSTRUCTIONS

ALUMINIUM

For cleaning, wash down all surfaces with neutral detergent and rinse thoroughly using a damp cloth. Never use wire brushes, steel wool or emery paper.

 

STAINLESS STEEL

It is recommended a weekly cleaning schedule be implemented consisting of a simple wipe with a soapy cloth and rinsing with clean water. Never use wire brushes, steel wool or emery paper.

 

HARDWOOD

Your wooden product is coated in UV acrylic lacquer specifically formulated for direct use onto solid timber. It is recommended to wipe with a damp cloth on a weekly basis.

 

CANVAS TOP

It is recommended to wash your canvas top once a month using neutral detergent , a scrubbing brush and rinsing with clean water. It is recommended to open your umbrella, lay it on its side and wash the canopy without removing it from the frame. Once washed stand straight and allow it to dry naturally in the open position. Do not close it while still wet. Never attempt this in medium to high winds.

REPAIRS

We repair all Cape Umbrellas and Xtreme Shade umbrellas, as well as canvas tops. We also undertake other trade name umbrella repairs subject to spares availability. We offer a quick turn around time and have an extensive range of spare parts on hand.

SERVICING & REDRESSING

We offer repairs and maintenance on our full range. We offer quick turn around with personalized service.


REDRESS YOUR UMBRELLA

Like you, we like to change our living spaces up occasionally, why not do the same with your outside space, garden or patio. Our umbrellas can be customised to your style with new tops as well as our range of accessories and fittings. New season, new colour, contact us today for more options.

MANUFACTURING

We take pride in using only the highest quility materials to locally manufacture our umbrellas, ensuring strength, durability and quality.